Terms & Conditions

· Bookings and consultations are required for treatments
· Patient must fill out all necessary forms to the best of their ability before any treatments performed
· Cancellations or no shows within 48 hours to appointment date and time will result in deposit of $100 to be forfeited
· Patients who are more than 15 minutes late may risk having their appointment cancelled
· Cosmetic Injectables are elective medical procedures, Face Forward medical practitioners reserve the right to determine if the treatment is suitable for the patient and has every right to decline treatment, deemed at their absolute discretion
· Payments are made on the day of treatment, after treatment has been performed
· All gift certificates expire 36 months from issue and will not be replaced if lost or damaged
· Treatment plans and packages cannot be split between patients
· All information received is kept strictly confidential. No photos or images will be used without your consent
· Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Treatment/Service without notice at any time
· Due to the nature of cosmetic injectables and treatments, refunds are not applicable. Unless we are required by law to provide you with a refund, nothing in this Agreement is intended to exclude any right or guarantee to which you are entitled under the Australian Consumer Law
· Due to regulations set by Australia’s Therapeutic Goods Administration, the product names for our Anti-Wrinkle and Dermal Filler treatments cannot be used in advertising
· As we are a procedural medical clinic, only the patient is allowed into the treatment room to ensure they receive the best treatment possible. We do not typically allow family and friends into the consultation and procedural rooms of the clinic (unless cleared by the treating practitioner)
· We ask that you do not bring any children. It is unsafe to have children in a procedural medical environment and Face Forward cannot not take any responsibility should anything happen to an unsupervised child

These T&C’s are applicable to all services and treatments by FACEFORWARD CLINIC PTY LTD. By making an appointment you agree to the following T&C’s as stated above. We attempt to keep all information updated and accurate as possible, however they are subjected to change without notice. Please contact us directly for any further information in the link below: